Return, Refund and Cancellation Policy
Free returns
Changed your mind? No problem. You have 30 days after delivery to return an item to us, and the return label is on us.
Conditions
- The item must be new, not installed and unused, in its original packaging, with its instructions and accessories.
- An item that has been installed, used or worn (for example, a helmet or clothing worn on the road or on the trail) cannot be returned.
- To make a request, write to us through our Contact page with your order number. We will send you the label.
Exception: tires, rims, hitches and heavy or oversized items
For tires, rims, tire and rim assemblies, hitches and any item over 40 lb or over 60 inches, returns for a change of mind or an ordering error (for example, the wrong size) are at the customer's expense. We can provide a label at the carrier's actual cost, deducted from your refund, or you can use your own carrier.
Our mistake or defective product
Damaged, defective or incomplete item, item not as described or wrong item shipped: we take care of it, and the return is free, regardless of the item's size. We replace it if it is in stock; otherwise we refund you, your choice.
Refunds
The refund is issued to the original payment method as soon as the item is received and inspected. Shipping fees paid at the time of the order are not refundable, except in the case of an error on our part.
Final sale
Products whose title contains "LIQUIDATION" are final sale: no returns, no refunds.
Cancellation
- Before shipping: we cancel the order and refund you in full.
- After shipping, or if delivery is refused: the order is treated as a return. If delivery is refused, the actual shipping costs (both ways) are deducted from the refund.
